Enabling Business Communication at scale, uniquely engaging one customer at a time.
Call Centre access to
communication history
End-user communication, including delivery results, can be configured for uploading to our Constellation platform for call center agents to retrieve and resend.
All end-user communication can be stored on our Constellation platform, including email body text, the PDF document as it was created at that time, any marketing content, HTML or web content, SMS text message details, delivery, and failover results. This enables call center agents to retrieve, view, and resend content upon user engagement. Constellation allows configurable storage periods down to the campaign level. Roles and responsibilities are defined within the system, and all agent activities are tracked for audit purposes. Agents are securely onboarded via email, and inactive agent accounts are paused and blocked after periods of inactivity.
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Streamline customer engagement with our intuitive Constellation platform. Centralize all customer communications, from emails and PDFs to marketing content and SMS. Enable your call centre agents to efficiently retrieve, view, and resend content, ensuring seamless customer experiences. With role-based access, configurable storage, and a secure audit trail, you can trust our platform to support your customer service operations.
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Securely store and manage customer documents with Constellation's centralized document storage. Configure storage periods to meet your needs, and control access with role-based permissions. Our audit trail ensures transparency and security, giving you peace of mind. Enable your call centre agents to quickly retrieve and access customer documents, improving customer service and efficiency.
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We provide a secure and reliable document archiving solution, enabling you to store and manage documents for multiple years. Meet regulatory requirements and ensure business continuity with our long-term archiving capabilities. Call centre agents can retrieve archived documents quickly and easily, and enjoy peace of mind knowing your critical business documents are safe and secure.
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Need to resend a document or communication to a customer? Our platform stores all customer interactions, allowing you to quickly retrieve and resend documents, emails, or SMS messages as needed. Save time, reduce errors, and improve customer satisfaction with Constellation's convenient resend feature.
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